Privacy Policy

This Privacy Policy is governed by the Terms of Service, which include all disclaimers of warranties and limitations of liability. Any terms not specifically defined in this Privacy Policy will have the meanings outlined in the Terms of Service.

For additional details on other applicable terms, such as intellectual property rights, warranties, disclaimers, limitations of liability, and dispute resolution, please refer to the full Terms of Service.


Information Collected

When you use our services, we collect various types of information from you and your device(s). Some of this information directly identifies you (such as your name or email address), while other data is linked to your account, profile, or device (such as the homes you save or your location).

If you create an account or use certain features of our services, we may request personal information like your name, email address, and phone number. For mortgage-related tools on our website or app, we may also collect more sensitive data, such as your income and credit score. Additionally, if you voluntarily submit information, such as agent reviews or comments on a "request information" form, we will store that data as well. The sections below outline the specific types of information we collect as part of your use of our services.

You may also provide information about others through our services. For instance, if you share a home listing with someone, we may collect that person’s email address as part of your account information.



Information You Provide

Home Search: We offer various tools to assist you in finding a home to buy or rent. If you enter specific search criteria, such as home type or the number of bedrooms, we store that information to customize your search results according to your preferences.

We also connect you with local real estate agents, property managers, mortgage loan officers, and other real estate professionals. If you choose to reach out to any of these professionals through our platform, we may collect your name, email address, and phone number to facilitate communication and ensure we connect you with the right person.


Information We Collect Automatically

In addition to the information you provide directly, we also collect certain information automatically as you use our services.

Activity Information: We track how you interact with our website and mobile apps, such as your home search history, homes you view, clicks, time spent on different sections of the site, and your use of various features.

Device Information: We collect details about the browsers and devices you use to access our services. This includes information such as browser or device model and settings, operating system, unique identifiers (including device ID), and the app version you're using. We also gather data about how your device interacts with our services, such as IP address, crash reports, system activity, and time stamps. You can control certain data collection, such as your device model or language settings, by adjusting your device’s privacy and security settings.

Location Information: If you enable location services on your mobile device, we may collect your device’s location to provide location-based information, such as nearby homes or real estate professionals, and offer services based on your location. You can disable location services through your device settings if you prefer not to share this data. We may also collect location information via your browser, which can be turned off through your browser’s settings.

Cookies and Other Tracking Technologies: We use various tools like cookies, pixel tags, and web beacons to gather information on how you use our sites and apps, enhancing your experience with our services. Cookies help us understand site usage, improve content, personalize your experience, and store preferences, such as your favorite homes. We allow approved partners to collect data from your browser or device for advertising and measurement purposes. For more details on how we use cookies, please refer to our Cookie Policy.

Ads:  We use remarketing services to advertise on third-party websites (including Google, Facebook, and others) to previous visitors of our site. This may include ads targeted at users who haven’t completed certain actions on our site, like filling out a contact form. Third-party vendors, such as Google, use cookies to display ads based on your previous visits. Data collected will be used in accordance with this privacy policy and the third-party vendor's privacy policy. You can adjust your ad preferences through Google, Facebook, and other platforms, or opt out of interest-based advertising by adjusting your cookie settings or using a browser plugin.


Permitted Use of Personal Information

We use your personal information to provide and enhance our services, including fulfilling your requests and personalizing our offerings. Additionally, we use your information to support various business functions such as fraud prevention, marketing, and legal compliance. We may combine personal and non-personal information, collected both online and offline, including data from third-party sources. Your personal and non-personal information may be used for the following purposes:

  • Fulfill Requests: To process your requests for products and services and communicate with you regarding those requests.
  • Understand Customer Behavior: To analyze customer behavior in order to enhance our marketing and advertising efforts and improve the delivery of our products and services.
  • Protection: To ensure the security and integrity of our websites, mobile services, and overall business operations.
  • Legal Compliance: To meet legal and regulatory requirements.
  • Promotional Messaging or Advertising: With your consent, we may use your contact information to recommend products and services, send marketing communications such as newsletters, special offers, and event updates. You can opt out of receiving such messages at any time by following the unsubscribe instructions in our emails.
  • Providing & Improving Our Services: We use your information to offer our services, such as displaying home search results, and to continuously improve our offerings. This includes tracking how you use our websites and apps to troubleshoot and improve your experience. We may also contact you to resolve any issues with our site or account, and inform you about new services, promotions, or updates that might interest you.
  • Connecting You with Real Estate Professionals: If requested, we use your information to connect you with real estate professionals, such as agents. Before passing your details along, we may contact you to ensure you're connected with the best professional for your needs.
  • Personalizing Your Experience: We use the data we collect to tailor our services, advertising, and content to better suit your preferences and past behavior. For instance, we may customize search results based on your search history and preferences.
  • Other Uses: Your information may also be used to detect, prevent, and investigate fraudulent activities, enforce our Terms of Service, and protect the rights and property of True Home Offer CT, our customers, and others.


Sharing Your Information

We do not share your personal information with third parties for marketing or promotional purposes without your consent.

Information You Ask Us to Share:  We will share your information when you request it. For example, if you choose to contact a real estate agent, mortgage lender, property manager, or another professional through our platform, we will send them the details you provide on the "request info" or similar inquiry forms.

Service Providers & Business Partners: In some cases, we may need to share your information with service providers who help us run our business. These third parties are authorized to use your data only to provide the services we’ve asked them to perform. We may also share your information with business partners when offering products and services, but only as necessary to fulfill your request.

Legal & Compliance Transfers: If we are required to share data to meet legal or regulatory obligations, such as responding to a subpoena or other lawful government request, we will share only the necessary information. We will attempt to notify you in advance of sharing your information unless restricted from doing so. Additionally, we may disclose your data if it’s necessary to enforce our legal rights, prevent fraud, or protect public safety.

Business Transactions: If True Home Offer CT undergoes a merger, acquisition, restructuring, or other significant corporate changes, your personal information may be transferred as part of the assets involved in such a transaction. This may also apply in cases of bankruptcy or liquidation. We may disclose personal information as part of evaluating or completing such transactions.

Public and De-Identified Data: We may share publicly available information or aggregated/de-identified data without restriction.

AI Tools: We utilize both internal and external software, platforms, and applications that employ AI tools to enhance our services. These tools use data analysis, machine learning, natural language processing, and other cognitive functions to replicate human intelligence. We may share your personal data with these AI tools or use de-identified information to improve their functionality. The AI tools we use and the sub-processors involved are listed below.


Your Opt-In/Opt-Out Choices

You have the ability to "opt in" or "opt out" of certain uses of your personal information. For example, you may choose whether to receive email or text communications from us. We will not share your personal information with third-party service providers without your consent.

To opt out of marketing emails, you can click the "opt out" or "unsubscribe" link found in any email you receive. To opt out of marketing text messages, simply respond with the supported opt-out keywords provided in the text. You may also request to opt out by emailing us at Dillon@truehomeofferct.com.

If you wish to opt out of sharing your information with our AI tools, please send an email request to Dillon@truehomeofferct.com.

Please note, even if you opt out of receiving promotional communications, we may still contact you regarding your relationship with us, transactions, and other communications related to our services.


Data Security

We implement reasonable physical and electronic measures to protect your personal information from unauthorized access, to maintain its security, and to ensure it is used appropriately. While we strive to protect the confidentiality of your personal information when using our services, we cannot guarantee its absolute security. We use Secure Sockets Layer (SSL) technology to encrypt information you enter and protect it during transmission. To ensure your information remains secure, we recommend using an SSL-enabled browser.

You are also responsible for protecting your personal information. This includes safeguarding your password, computer, and mobile devices. Always sign off after using a shared computer, and change your passwords regularly, using a combination of letters and numbers. Make sure to use a secure web browser.

If you become a member of our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept full responsibility for all activities that occur under your account or password and to notify us immediately of any unauthorized use or breach of security.

Our website is based in the United States, and the information we collect is primarily governed by U.S. law. If we are subject to the privacy laws of other countries, we comply with those laws as well. By accessing or using our services, or by providing us with information, you agree that your information will be processed and stored in the United States, where the privacy protections may differ from those in your home country.


If You Are Located in Canada, This Section Applies to You

We may process your information if you have given us explicit consent (i.e., express consent) for a specific purpose or if we have inferred your consent based on your actions (i.e., implied consent). You have the right to withdraw your consent at any time.

In certain exceptional circumstances, we may be legally permitted to process your information without your consent, including but not limited to the following situations:

  • When collection is clearly in the best interest of an individual, and obtaining consent in a timely manner is not possible.
  • For investigations related to fraud detection and prevention.
  • For business transactions, provided that certain conditions are met.
  • If your information is contained in a witness statement and is necessary to assess, process, or settle an insurance claim.
  • To identify injured, ill, or deceased persons and to communicate with their next of kin.
  • If we have reasonable grounds to believe an individual has been, is, or may become a victim of financial abuse.
  • If obtaining consent would compromise the availability or accuracy of the information and the collection is reasonable for investigating a breach of agreement or violation of Canadian or provincial laws.
  • If disclosure is required to comply with a subpoena, warrant, court order, or legal obligations under Canadian law.
  • If the information was produced in the course of an individual’s employment, business, or profession and its collection aligns with the purpose for which it was created.
  • If the collection is for journalistic, artistic, or literary purposes.
  • If the information is publicly available and specified by regulations.


Children's Online Privacy Protection Act (COPPA)

We comply with the requirements of the Children’s Online Privacy Protection Act (COPPA) and do not collect personal information from anyone under the age of 13. Our website, products, and services are intended for individuals who are at least 13 years old.

If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as soon as possible. If you believe that we may have information about a child under the age of 13, please contact us at Dillon@truehomeofferct.com.


Communications

Express Written Consent. By submitting your contact information, you provide your express written consent to receive communications from us at the email address and phone numbers you enter into our contact form or that you later provide. These communications may include attempts to contact you via auto-dialing technologies, automated text messaging, AI-powered chatbots, and/or prerecorded or AI-generated voice calls. Your consent also covers prior electronic communications from us. Additionally, you represent and warrant that: (i) you are at least 18 years old; (ii) you reside in the United States (or Canada, in which case the Canadian consent provisions apply below); (iii) you are not registered on a national or statewide Do-Not-Call list, or have otherwise waived such registration for this purpose; (iv) you are the account holder or have the necessary consent to provide the phone numbers and email addresses provided; (v) the phone numbers and email addresses are accurate, and you will notify us if you release either account to another party.


What Communications Include. These communications may include telemarketing messages through email, landline phones, faxes, cellular phones, text messages (including SMS and MMS), and notifications via any apps we produce.


Auto-Dialing. We may use an automatic telephone dialing system (auto-dialer), which may employ an artificial or prerecorded voice or "robotexts." Standard rates and charges from your carrier may apply.


No Purchase Necessary. Agreeing to receive communications from us is not a condition for purchasing any property, goods, or services.


Communication Frequency. The frequency of our communications with you will vary and will be determined by the individual salesperson you are communicating with.


CAN-SPAM Act

The CAN-SPAM Act is a law that establishes rules for commercial emails, sets requirements for commercial messages, provides recipients with the right to opt-out of emails, and outlines penalties for non-compliance.

In accordance with the CAN-SPAM Act, we agree to the following:

If you ever wish to unsubscribe from receiving future emails, you can email us at Dillon@truehomeofferct.com, and we will promptly remove you from all correspondence.


Contact Information

If you have any questions or concerns about these Terms, please contact us.


Last Updated: 21/11/2024